Returns & Refunds

You have 14 calendar days to withdraw from the contract, starting from the day you, or a third party you nominate, physically receive the last item ordered.

To exercise your right of withdrawal, send us an unambiguous statement (for example by email to asistenza.mono01@gmail.com or through our contact form), quoting your order number and your decision to withdraw. We will confirm receipt of your request without delay.

You must return the product, undamaged and in its original packaging where possible, within 14 days of notifying us of your withdrawal, to: Corso Giulio Cesare 187/A, 10155 Torino, Italia. Direct return costs are borne by the customer, unless stated otherwise at the time of purchase.

We will refund all payments received, including standard delivery costs, within 14 days of being informed of your decision to withdraw, or of receiving the returned product if earlier. The refund will use the same payment method you used to buy, unless otherwise agreed, at no additional cost to you.

You are responsible for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning (for example, a scooter actually ridden on the road rather than merely tried out indoors).

The right of withdrawal does not apply to made-to-measure products or products clearly personalised for the customer (for example a build with specific non-standard customisations).

Outside the withdrawal period, every product remains covered by the 24-month legal guarantee of conformity. Full details are on our Warranty Policy page. For support or warranty repair requests, contact us at asistenza.mono01@gmail.com.